At Rapaz, all products are custom-made and manufactured to order. Therefore, our return policy complies with current regulations in Spain and the European Union.

 

1. NATURE OF THE PRODUCTS

All products sold at Rapaz:

• Are produced on demand.
• Are personalized or custom-made for the client.
• Are not part of standard stock.

This implies limitations on returns and cancellations.

2. RIGHT OF WITHDRAWAL (LEGAL EXCEPTION)

In accordance with Royal Legislative Decree 1/2007 General Law for the Defense of Consumers and Users: The right of withdrawal shall not apply to goods manufactured according to the consumer's specifications or clearly personalized.

Therefore:

• Returns for change of mind are not accepted.
• Returns for incorrect size are not accepted.
• Returns for personal preferences are not accepted.

3. CASES IN WHICH RETURNS ARE ACCEPTED

Returns or replacements will only be accepted in the following cases:

3.1 Defective product

When the product has a manufacturing defect.

3.2 Order error

When the customer receives a product different from the one ordered.

4. CLAIM PERIOD

The customer must report the incident within a maximum period of:

• 48 hours from receipt of the order

After this period, Rapaz reserves the right to reject the claim.

5. CLAIM PROCEDURE

To initiate a claim:

1. Send an email to: hola@rapaz.es
2. Include:
   • Order number.
   • Description of the problem.
   • Clear photographs of the product.

Rapaz will evaluate each case individually.

6. RESOLUTION

If the claim is approved, Rapaz may:

• Replace the product at no additional cost.
• Refund the amount paid (total or partial).
• Offer an alternative solution.

The decision will be made on a case-by-case basis.

7. REFUND CONDITIONS

In case of a refund:

• It will be made using the same payment method used.
• The period can be up to 14 calendar days  from approval.
• Additional costs derived from external services will not be refunded.

8. EXCLUDED PRODUCTS

The following will not be eligible for return or refund:

• Personalized products without defect.
• Used, washed, or altered products.
• Products damaged by misuse.

9. CANCELLATIONS

• Cancellations are only accepted before production begins, which takes 5 minutes from the payment of the order.
• Once the process has started, the order cannot be canceled or modified.

10. SHIPPING COSTS

• In case of error or defect: Rapaz will bear the costs.
• In any other case: no refund applies.

11. LIMITATION OF LIABILITY

Rapaz will not be responsible for:

• Errors in size selection by the customer.
• Color variations inherent to the garment dyeing process.
• Subjective product expectations.

12. CONTACT

For any incident or query, please contact us by sending an email to hola@rapaz.es